CONTACT FORM

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Our dedicated support team will assist you.

+33 (0)7 56 28 17 96

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+33 (0)9 78 45 54 66

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For those who use a carrier email address

We will reply to the e-mail address you have entered, but you may receive an inquiry that the e-mail has not arrived. Therefore, check the following two points.

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FAQ

Frequently Asked Questions

What is the flow of the day?

① Please check your email before heading out. *You will receive an email in case of flight cancellation due to inclement weather.
② Please arrive at the meeting place precisely at the designated meeting time. (Arriving too early may result in extended waiting time.)
③ We will provide instructions on boarding procedures.
④ Our staff will guide you to the aircraft at the scheduled time. (Please note that the guide may arrive earlier than planned.)
⑤ After enjoying your flight, you can quickly disband.

What happens in case of bad weather?

In the event of a flight cancellation due to inclement weather on the day of your scheduled flight, we will reschedule your flight or provide a refund, with the exception of certain plans and reservations.
Rest assured, no cancellation fees will be charged in such cases.

Is there a weight limit?

Our aircraft generally have a weight limit of up to 120kg per seat. The total body weight limit is 210kg for our 3-seater aircraft and 330kg for our 5-seater aircraft. However, please note that there may be exceptions, such as for longer courses, where weight restrictions may apply.
We appreciate your understanding that in certain cases, we may need to decline participation based on weight limitations.

Can I change my reservation?

Policy on Customer-Initiated Schedule Changes as below.
Changes to the travel schedule can be made up to 4 days before the planned travel date without any fees (limited to one time only).
Changes made 3 days before the planned travel date or later will incur fees according to our cancellation policy.
If you wish to make a change, please make sure to contact us via LINE or the Contact Form . When doing so, please provide your full name and the date of your reservation.

Is it reserved for private?

All our flights are chartered, offering you exclusive use of the helicopter.
Please note that certain plans, such as the joint ride option, may have specific arrangements and are not available for charter.

What should I do if I am late?

Please contact us immediately using the phone number provided in the day guide email. In case of any necessary schedule adjustments to accommodate other customers, we kindly ask for your cooperation.
Please note that such adjustments may result in a shorter or canceled flight time, and no refund will be provided in such cases.

CONTACT FORM

Feel free to contact us

For those who use a carrier email address

Mistyped email address

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FAQ

Frequently Asked Questions

Find Helicopter Tour Plans

About Other Content and Services

About Service Operations

CONTACT FORM

Feel free to contact us

For those who use a carrier email address

Mistyped email address

Played in junk mail settings

Frequently Asked Questions

FAQ

Frequently Asked Questions

Find Helicopter Tour Plans

About Other Content and Services

About Service Operations

Available Payment Methods